The Custom Process

I offer a free 15-minute phone call to understand what kind of piece of Rosie Odette jewellery you would love to have made. After the phone call, I book you a 1-hour consultation where we dive deep into the perfect design for you. To book your free 15-minute Discovery Call, please email rosie@rosieodette.com or WhatsApp me at +44 7428 666570. 

Consultation, Custom design & deductible quoting fee
I guide you through the 1-hour creative process and refine ideas personally tailored to you and your design. This includes information about what gemstones are best for you to wear. For all standard design consultations, I ask for a £300 deposit. For niche stone sourcing, deposits start at £500.  

After the consultation, I set about designing and sourcing stones. After this process, I finalise your quote and notify you of the final design cost. Your quoting fee will be deducted from your final jewellery cost. Please note that the deposit is deductible from your final quote and is non-refundable. 

Consultation locations and online appointments 
Consultations may be taken via Zoom or in person depending on location. UK appointments are taken at her London headquarters: The Goldsmiths' Centre, 42 Britton St, London EC1M 5AD, United Kingdom. If you are abroad, we can schedule a Zoom appointment. 

Payment & refunds
Once your quote is finalised, I ask for a non-refundable payment in full.
All commissioned orders including stone sourcing are final sales. Due to it being a custom-made purchase, no exchanges or deposit refunds will be possible.  

How long does it take for custom jewellery to be made?
We generally allow a minimum of 6 weeks and a maximum of 8 weeks for the completion of the bespoke process. However, this is dependent on the individual design. More intricate designs will take longer than simpler ones. For designs that require any specialist craftsmanship during the bespoke process such as engraving, stone cutting, specialist sourcing or a particularly complex design process, the work could take up to 3 months or more. We will notify you of this at the time. 

Alterations and changes
Once the bespoke-making process has started, no alterations can be made.

Shipping  
All jewellery is to be collected in person at our Brighton workshop. If you require shipping, all fees are paid by the client before the jewellery is sent. We use Royal Mail and a courier service which operates during normal office hours Monday to Friday. Shipping outside of the UK will incur duty tax which is solely the responsibility of the client. Ibiza collection address: The Hub and central Santa Eulalia, Ibiza.

Provided Gold and Stones
If you would like us to work with a provided stone, please send the stone to our Brighton workshop for us to inspect. Stones are approved by our Rosie Odette team on a case-by-case basis. i.e. if the stone you want to use could potentially crack due to natural inclusions or too soft we will advise you on this. A cover charge applies to all provided gemstones. This charge varies depending on the size of the gemstone. If you are sending old gold, please note that we only work with 18 or 24-carat gold. A cover charge applies to all provided gold. We will advise you if we think we can use your gold. 

All shipping payments too and back from the Rosie Odette workshop are the client’s responsibility. 

Can you transform family heirlooms into custom jewellery?
Yes, we can. Please look at our existing collections and Instagram account @rosieodettejewellery and draw inspiration for which Rosie Odette design you would love to have made. We can also copy family heirlooms, for instance, a family signet ring or seal. Please note: Once we take the jewellery apart, we may discover that we cannot use the gold or gemstones provided as originally planned. This is due to only being able to see the quality of the gold or gemstones once the gold is melted and/or the gemstones are out of the setting.

MOT and Guarantee
We offer a six-month guarantee after the purchase. If the piece is damaged due to the wearer, our guarantee may not be applicable. We will assess the jewellery first and let you know. After six months we offer an MOT service that’s chargeable depending on the repairs needed.

Copyright
All pieces are made from the inspiration of a Rosie Odette design. We don’t copy other artists or use clients’ specified designs. All design rights are owned by Rosie Odette. 

Sizing & Resizing
The best way to get your ring measurement is to have this done in store at your local jewellers. If you are going to a local jeweller please contact me and I will advise you on the measurements I need. Alternatively, if you are overseas this very task can be done by ordering the ring measure we recommend. Please enquire within. 

If you need to get someone's ring size in secret, either provide us with one of their rings, or you can take their ring to a jeweller and have it measured there on the same day. Be aware that fingers expand in summer (heat) and contract in winter (cold). All top-heavy rings (carrying big stones) will slide sideways a bit in winter or when your hands cool down which is normal. 

Please make sure you are happy with the size. Any resizing of a ring or necklace will require a fee depending on the job at hand plus shipping costs. If you have any questions or concerns regarding ring sizes please contact me directly at rosie@rosieodette.com

We look forward to creating with you!

The Rosie Odette Team X